The Appeal Process


REQUEST AN INFORMAL REVIEW

An informal review is not a hearing. In an informal review, a person who is a program supervisor, but not the supervisor of the person who made the decision upon which the request is based, reviews all the facts upon which the decision was based and issues a notice of decision which may uphold or overturn the original decision.

An applicant may request an informal review if the applicant:

  1. Is denied a voucher;
  2. Is denied participation in the Program;
  3. Has assistance denied or delayed because of the immigration status of family member.

Informal reviews will not be granted to applicants who dispute:

  1. Their lottery number;
  2. The number of bedrooms stated on the voucher;
  3. A determination that a unit does not meet or comply with Housing Quality Standards;
  4. A determination that a proposed lease is unacceptable;
  5. A decision to not approve a request for an extension of the term of the voucher;
  6. General policy issues or class grievances.

To request an Informal Review on the closing of your HCV Application:

You have the right to request an Informal Review of the closing of your application file.  A written request for an Informal Review must be submitted within fifteen (15) calendar days of the date you receive the Closed File Report Letter The written request may be submitted in one (1) the four (4) following ways:

  • In-Person: Submit your written request at our office and receive a receipt
  • Facsimile (fax): Submit your written request by fax to (713) 260-0785
  • Email:  Submit your written request by email: informalreview@housingforhouston.com
  • Traditional Mail: Submit your written request by USPS, UPS, or FedEx

Verbal requests will not be accepted.  You are strongly encouraged to select a method that will provide you with proof of transmission/mailing. Please attach a copy of the Closed File Report Letter with your Informal Review Request.

REQUEST AN INFORMAL HEARING

To request an Informal Hearing on a Termination, you must submit a written request to the Hearing Officer within fifteen (15) calendar days of the Notice of Termination of Assistance Letter.  The written request may be submitted in one (1) of the four (4) following ways:

  • In-Person: Submit your written request at our office and receive a receipt
  • Facsimile (fax): Submit your written request by fax to (713) 260-0785
  • Email: Submit your written request by email: informalhearing@housingforhouston.com
  • Traditional Mail: Submit your written request by USPS, UPS, or FedEx

Verbal requests will not be accepted.  You are strongly encouraged to select a method that will provide you with proof of transmission/mailing. Please attach a copy of the Notice of Termination of Assistance Letter with your Informal Hearing Request.

If your request is timely and you qualify for a hearing, the termination will be suspended until completion of the hearing process.  Note that you are not responsible for and cannot be evicted for non-payment of Housing Assistance Payments (HAP) by the Houston Housing Authority prior to the effective date of the termination.

If you are a person with a disability and your program violation is related to your disability, you may request a reasonable accommodation from the Housing Authority's 504/ADA Administrator. Click here to download a Resonable Accommodation form.