In its efforts to provide children with fun, safe places to play, HHA has begun a multi-year campaign to replace playgrounds that need upgrading. The first phase was completed with the installation of new playgrounds at Forest Green and Irvinton Village.

April 8, 2020

Effective Wednesday, March 25, the HHA central office will be closed until further notice.

HHA is providing remote services via website, email, mail and phone.

HCVP landlords:  The 4/1 check run was processed in full and on time.  Thank you for your partnership.  Detail can be found on the Partner Portal or you can call our Call Center at 713-260-0500.

HHA Response to COVID- 19

Dear HHA Residents, Participants and Partners:

The Houston Housing Authority is focused on ensuring your health and safety amid the COVID-19 pandemic. This is an unprecedented time in Houston and across the world. We thank you for being flexible and accommodating as together we take the appropriate precautionary steps to limit the spread of COVID-19, while continuing to provide the best service possible. Below is an overview of HHA's temporary service changes for COVID-19 operations as we move forward.

HHA remains open, with service available by website, email, mail and phone.

HHA MAIN OFFICE

  • Until further notice, our lobby at 2640 Fountain View Drive has been closed to walk-in clients
  • A secure mail drop box has been set up outside the building for residents and property owners to leave any pertinent documents  

IMPLEMENTED ACTIONS FOR PUBLIC HOUSING RESIDENTS 

  • Interim reviews will be conducted for residents reporting loss/decrease income, to allow their tenant rent to be adjusted downwards
  • Residents are encouraged to pay their rent and other billed tenant charges.  It is anticipated that residents with incomes that have not decreased, will maintain payment of their share of rent.  That stated, some household expenses due to COVID-19 may have increased household expenses.  If residents need assistance we are here to help you
  • Rent payments should continue to be submitted via on-site depositories "drop-boxes"
  • Suspension of late fees for tenants who are unable to pay by the due date
  • Suspension of notices to vacate and evictions for non-payment of rent and minor lease violations, until further notice
  • Existing repayment agreements will be extended
  • Recertification deadlines will be extended
  • Suspension of transfers, move-ins, move-outs
  • Suspension of routine work orders
  • Suspension of housekeeping inspections
  • Emergency work orders will require additional troubleshooting via phone calls
  • Pest control services will be conducted on the exterior of buildings and common areas
  • Pest control services will temporarily be suspended in residents units
  • Suspension of community-wide/congregate food distributions
  • Suspension of all resident activities to include Resident Council and Partners
  • Closure of all community rooms/areas on the property
  • Residents should e-mail or call property management offices instead of in-person visits
  • Visitors for social purposes, especially at elderly properties, are discouraged; Medically-related visitors and caregivers may continue to visit residents

IMPLEMENTED ACTIONS FOR HOUSING CHOICE VOUCHER PARTICIPANTS AND PROPERTY OWNERS

  • Interim reviews will be conducted for residents reporting loss/decrease income, to allow their tenant rent to be adjusted downwards
  • It is anticipated that residents with incomes that have not decreased, will maintain payment of their share of rent.  That stated, some household expenses due to COVID-19 may have increased household expenses.  If residents need assistance we are here to help you
  • Rent assistance payments under existing voucher-assisted tenancies will continue to be   distributed on the first of each month. However, changes in HHA's rent assistance payments resulting from changes in household income decreases, etc. may be delayed but will ultimately be made to property owners consistent with the time period of decreases
  • Suspension of late fees for tenants who are unable to pay by the due date
  • Suspension of notices to vacate and evictions for non-payment of rent and minor lease violations, until further notice
  • Existing repayment agreements will be extended
  • Recertification deadlines will be extended
  • Continuation to process portability moves out of and into HHA's service area
  • Continuation of inspections for initial occupancy/new lease, transfers / relocations of voucher-assisted households to new units, and emergency inspections for health/safety conditions.  For the time being, HHA is suspending its bi-annual inspections of units under lease and contract in HHA's voucher program
NATIONAL RESOURCES

COMMUNITY RESOURCES

  • HHD COVID-19 Call Center: 832-393-4220   | M-F: 9am-7pm; Sa: 9am-3pm
  • The Houston Housing Authority is committed to providing support to its low-income, elderly and disabled residents. Please visit our Community Resources page to find helpful programs, emergency shelters, and resources in and around Houston.

GREATER DETAILS: PUBLIC HOUSING RESIDENTS, HCVP PARTICIPANTS & LANDLORDS

Thank you in advance for your patience, understanding and resilience as we navigate through this period.  

 

Stay safe, 

Mark Thiele

Interim President & CEO

Houston Housing Authority

Welcome to HHA!    

Welcome to the Houston Housing Authority's website! This website includes information about our many housing programs and affordable housing developments, client services and important contact information. We encourage you to take full advantage of the information provided, so we can do an even better job providing affordable housing opportunities and access to related services to those in need.

For questions please contact our customer service center at (713) 260-0500.

Our Mission

To improve lives by providing quality, affordable housing options and promoting education and economic self-sufficiency.

Applicant Portal NOW available to update for Public Housing & Housing Choice Voucher registrants

The Houston Housing Authority has implemented a secure, web-based Applicant Portal tool in an effort to better serve Public Housing and Housing Choice Voucher (Section 8) applicants currently on our program waiting lists. The portal allows applicants to access and update their waiting list status information. Click here to login.

The Houston Housing Authority has implemented this Applicant Portal as a secure, web-based tool, in an effort to better serve Public Housing and Section 8 applicants who are currently on our waiting list.  This portal allows applicants to access and update their waiting list status information.

Change to Process for Public Housing

The Houston Housing Authority is no longer accepting paper applications for public housing, at any of its sites or offices. Interested persons are able to submit applications only online, 24-hours a day. Click here for details.

Community Resources

The Houston Housing Authority is committed to providing support to its low-income, elderly and disabled residents. Please visit our Community Resources page to find helpful programs, emergency shelters, and resources in and around Houston.  

City & County Disaster Preparedness Guides

The Houston Housing Authority works in cooperation with its municipal and county partners to provide useful information for housing residents and HCVP participants in advance of local large-scale emergencies. Click the following links for tools, tips, and resources from the City of Houston and Harris County Offices of Emergency Management.

Partner Portal & Direct Deposit

Our new Partner Portal and Direct Deposit for Housing Assistance Payments (HAP) is live now! Partner Portal is your secure, web-based access to unit account information available 24 hours per day, 7 days per week. You can access your personal profile, payment detail information, inspection results, family re-examinations and 1099s. Annual charges for Partner Portal will be deducted from your HAP Payment on December 1 each year. Click here for more information.

Houston Housing Authority will no longer issue paper checks. Your HAP payments will be deposited directly into your bank account or via debit card. If you are interested in direct deposit, click here to download the required forms and for more information.